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    Fake Population?

    James, we are noticing a large number of new m1 accounts in our server -- s80. They began appearing near the start of Thanksgiving Event and continue to populate our server. All m1, all untagged --...
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    General Cultivation

    hello James,

    I am having a great deal of difficulty with cultivating my general, Saladin. I had problems with him on a couple of occasions previously and Sergey and Raymond were able to make an...
  3. Thread: Vicky

    by LuBu-Incarnate
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    Vicky

    How can I get my account pulled out of Vicky's queue?

    She is by far the worst support specialist I have ever encountered -- in ANY business. She is completely incompetent and unable to resolve...
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    Thank you James. For the remainder of issues...

    Thank you James.

    For the remainder of issues listed, should I post those to this forum as individual issues, or are you able to address each of them in this thread?
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    James, If you are able, please close my in-game...

    James,
    If you are able, please close my in-game support ticket. It has been 4 days since I reported, and there has been no response from them AT ALL.

    I have additional issues to report on my...
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    James, please let me know what you can do about...

    James, please let me know what you can do about this. I am extremely upset!
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    Thank you James. Yes the ID is correct for...

    Thank you James. Yes the ID is correct for Cassidy. The new update has improved stability and he was able to play today. The problems occured early yesterday and couple of days preceding update.
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    Gem Return Event

    James,

    I am extremely upset about this event timing. One day prior to the announcement, with no knowledge of this new event, I spent 300k gems to unlock my pasture dragon -- and now there is a...
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    Broken Account

    James, I am hoping you can look into this. InGame support has not responded

    URGENT ACCOUNT ISSUE

    my teammate is having major problems with his account. with language and translation issues, he...
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    In game support not responding

    James, I hope you can help.

    I have an ongoing ticket with in-game support, which is now over 3 weeks old. It had been closed and I reopened it... Vicky had given me a stock-response, and has not...
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    Perhaps they are confused: the problem/bug has...

    Perhaps they are confused: the problem/bug has arisen from opening more than one token in consecutive order. It is statisically impossible to have this type of duplication. It is a bug. It needs to...
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    Please respond to my request, it is day 14. ...

    Please respond to my request, it is day 14.

    I have proposed a reasonable solution -- just need you to enable it.

    Player ID: 17675704
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    Great, then now they can have 2!

    Great, then now they can have 2!
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    Agreed. The disproportionate "rewards" are a...

    Agreed. The disproportionate "rewards" are a disaster -- along with that 1m RSS "gift" for the update. For a k25, that is ludicrous.
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    Is CS hiring?

    I may just change jobs to help you guys help us -- please PM me.
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    Sticky: Please enable the screenshots feature -- it is...

    Please enable the screenshots feature -- it is not available in Mobile web view
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    General Wallace SOLUTION

    It is now more than TWELVE* days since this Christmas update bug was reported.

    I now have 5 duplicated Generals -- 13 of 27 in roster:
    4x Wallace
    3x Harun al Rashid
    2x Antara
    2x Caesar
    2x...
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    @James0222 It is now more than TEN days since...

    @James0222

    It is now more than TEN days since this bug was reported. Please get back to me with a remedy.

    Some possible solutions:
    A. Remove Wallace 3&4 and additional duplicates, replace...
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    and please turn on the attachment feature so I...

    and please turn on the attachment feature so I can send the list of Generals, showing how many dupes I have. This is RIDICULOUS!
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    James, bad news: duplicates problems continues...

    James, bad news: duplicates problems continues and I am FURIOUS. I just opened a few more tokens and received additional duplicates.

    I have spoken with my Line groups (500+ experienced players...
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    Now 9 tokens to open -- and holding until word...

    Now 9 tokens to open -- and holding until word from you.

    Please update this ticket with assurance that this glitch is identified & that you can replace the token if I get another "random" Wallace...
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    Sorry to bother again, but my progress is...

    Sorry to bother again, but my progress is blocked.

    I now have 7 general tokens to open and am afraid to do so until I am confident this glitch has been properly investigated...

    Please help...
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    James, please update me on the status of this. I...

    James, please update me on the status of this. I am waiting to open many more general tokens until this is resolved -- holding up my progress!
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    James -- I understand that Wallace is offered in...

    James -- I understand that Wallace is offered in a certain timeframe and is a random result.

    What I am saying -- and the faulty issue here -- is that when I opened 3 general tokens at the same...
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    Please check my logs prior to: 18 December 10:41...

    Please check my logs prior to:
    18 December 10:41

    James, I also have a different issue prior to that time which received no resolution from IG-CS -- is it possible that I can contact you directly...
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