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  1. Replies
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We changed our in-game ticket platform but the transition didn't go smoothly. You may send email directly to our official customer support email at...
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    Dear Liege We are so sorry that we don't...

    Dear Liege
    We are so sorry that we don't regconize account transactions and thus we cannot help in this kind of situations. Thanks.

    Best Regards
    James
  3. Thread: Support

    by James0222
    Replies
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    Dear Liege We've just re-sent 50 source of life...

    Dear Liege
    We've just re-sent 50 source of life and 100M resources each to you for the cost of the healing and reviving your troops. Thanks.

    Best Regards
    James


    569 02/06/2019 16:38:09...
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    Dear Liege Our developer told me that most of...

    Dear Liege
    Our developer told me that most of your troops were archers while your opponent's troops were infantry. When you don't have enough mele troops to keep them from reaching your archers. You...
  5. Thread: Fix you game

    by James0222
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We accidently met a situation where the connections were dramatically increased. And it should have been fixed within an hour. Thanks.

    Best Regards
    James
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    Dear Liege I am sorry. It's a forum bug. I...

    Dear Liege
    I am sorry. It's a forum bug. I asked our developer to fix it a couple of times now. Thanks

    Best Regards
    James
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    2

    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We accidently met a situation where the connections were dramatically increased. And it should have been fixed within an hour. Thanks.

    Best Regards
    James
  8. Replies
    1
    Views
    2

    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We accidently met a situation where the connections were dramatically increased. And it should have been fixed within an hour. Thanks.

    Best Regards
    James
  9. Replies
    2
    Views
    3

    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We changed our in-game ticket platform but the transition didn't go smoothly. You may send email directly to our official customer support email at...
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    Dear Liege Could you tell us the item name as...

    Dear Liege
    Could you tell us the item name as well as your user id number to check please? Thanks.

    Best Regards
    James
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    Dear Liege Our developer may need to login your...

    Dear Liege
    Our developer may need to login your account to collect some game data. Please don't be panic if you are logged out. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We changed our in-game ticket platform but the transition didn't go smoothly. You may send email directly to our official customer support email at...
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    Dear Liege We checked the log and see that your...

    Dear Liege
    We checked the log and see that your truce agreement did expire and then you got attacked. So we are so sorry that we cannot send any compensation regarding the lost caused by this...
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    Dear Liege Sorry for the inconvenience. Our...

    Dear Liege
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been...
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    Dear Liege Sorry for the inconvenience. For...

    Dear Liege
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history by PM as a proof of account ownership. And then please post a comment...
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    Dear Liege You should be able to migrate to...

    Dear Liege
    You should be able to migrate to server 120. Server 120 is in the right most of the server map. Thanks.

    Best Regards
    James
  17. Thread: Why

    by James0222
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    Dear Liege Please post a battle report here so...

    Dear Liege
    Please post a battle report here so that we could ask our developer and see if we could explain the battle report for you. Thanks.

    Best Regards
    James
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    Dear Liege And please tell us what compensation...

    Dear Liege
    And please tell us what compensation you have received so that so that we could re-send the difference to you. Thanks.

    Best Regards
    James
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    Dear Liege And our developer may log you out...

    Dear Liege
    And our developer may log you out because we would like to collect some account data for the investigation. Thanks.

    Best Regards
    James
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    Dear Liege It may take some more time to locate...

    Dear Liege
    It may take some more time to locate those log that long ago. Please feel free to bump this thread if you don't see me update this thread in 24 hours. And if this thread drops to the...
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    Dear Liege I apologize. I will check the...

    Dear Liege
    I apologize. I will check the screenshots and your comments carefully again and get the needed information for our developers to check. Thanks.

    Best Regards
    James
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    Dear Liege Please update the game client to...

    Dear Liege
    Please update the game client to version 3.7.9 which fixes the in-game ticket problem. You could also send emails to support@topgamesinc.zendesk.com if you don't see the new version yet....
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? Please tell us a date to check when the battle happened so that we could locate the log much easier....
  24. Thread: Support

    by James0222
    Replies
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    Dear Liege You can try upload the pictures to...

    Dear Liege
    You can try upload the pictures to postimg.org or imgur.com and then post the link here. If you are using a PC, you can attach the picture by using our reply toolbar to attach the...
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    Dear Liege Could you attach some screenshots to...

    Dear Liege
    Could you attach some screenshots to help us trace the problem please? It would be helpful if our developers know that at which percentage you stuck during loading. And please also tell...
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