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Thread: Friends account is missing

  1. #1

    Friends account is missing

    My friend tried to log in yesterday after the update, and it wanted him to start a new account. He has not done so yet, I've tried logging in and nothing. Can you please help him recover his account? I will post a ss of his ID

    Click image for larger version. 

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ID:	888
    Last edited by SassyTigress; 12-23-2017 at 02:01 PM. Reason: Adding ss of information

  2. #2
    Quote Originally Posted by SassyTigress View Post
    My friend tried to log in yesterday after the update, and it wanted him to start a new account. He has not done so yet, I've tried logging in and nothing. Can you please help him recover his account? I will post a ss of his ID

    Click image for larger version. 

Name:	Screenshot_20171223-055417.jpg 
Views:	0 
Size:	36.6 KB 
ID:	888
    Happy Holidays,
    Sorry for the inconvenience. Please tell us the in-game name of your old account and the user id you see on your device now so that we can retrieve the account for you. Thanks.

    Best Regards
    James

  3. #3
    Hi James, this post is going to have his original ss with his name. Click image for larger version. 

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ID:	889

  4. #4
    This one is the ss of the new account he just created Click image for larger version. 

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ID:	890

  5. #5
    Quote Originally Posted by SassyTigress View Post
    My friend tried to log in yesterday after the update, and it wanted him to start a new account. He has not done so yet, I've tried logging in and nothing. Can you please help him recover his account? I will post a ss of his ID

    Click image for larger version. 

Name:	Screenshot_20171223-055417.jpg 
Views:	0 
Size:	36.6 KB 
ID:	888
    Happy Holidays,
    We've retrieved your account now. You should be able to play your main account again. Thanks.

    Best Regards
    James

  6. #6
    Thank you so much! Merry Christmas!

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