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Thread: BOC Auto Heal

  1. #1

    BOC Auto Heal

    It has now been 6 days with no resolution to my issue of the auto heal after battle of Constantinople. What is the hold up?Click image for larger version. 

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    I've lost 6 days of gathering resources, unable to gain high rewards from world boss, unable to place in higher tier rewards during undead event, lost the ability to rally bosses during event for rewards and place in stage events.

  2. #2
    How long do I have to wait? With all the money and time folks invest, we would think Evony would have made it possible to make the necessary upgrades to system and personnel. Many issues arise and go unanswered or ignored. Why is that?

  3. #3

  4. #4
    Another day gone by and no support. Giving Evony a chance to correct the wrong to no avail, unacceptable. Game issue started on June 6, 2018, still no word from customer support June 16, 2018.

  5. #5
    Quote Originally Posted by N3M3SIS45 View Post
    Another day gone by and no support. Giving Evony a chance to correct the wrong to no avail, unacceptable. Game issue started on June 6, 2018, still no word from customer support June 16, 2018.
    Dear Liege
    Hi, we checked the game log as well as your game account status and we can see that all your troop are still in your account. If you could not see them. Please take a screenshot so that we could have a further check. Thanks.

    Best Regards
    James




    149 2018-06-09 23:13:33 13199116 10010093 cevonymob_web14 - union attack castle Templar Warriors (123) 0 332464
    1055 2018-06-10 11:53:24 13199116 33 - Production-33 cevonymob_web10 - attack boss Templar Warriors (123) 350933 350932
    573 2018-06-11 06:51:26 13199116 33 - Production-33 cevonymob_web25 - attack boss Templar Warriors (123) 350931 350930
    1060 2018-06-10 01:27:10 13199116 33 - Production-33 cevonymob_web17 - upgradeReap Europa Archers (124) 471 625
    567 2018-06-12 10:15:25 13199116 33 - Production-33 cevonymob_web13 - attack boss Europa Archers (124) 622 621

  6. #6
    Quote Originally Posted by James0222 View Post
    Dear Liege
    Hi, we checked the game log as well as your game account status and we can see that all your troop are still in your account. If you could not see them. Please take a screenshot so that we could have a further check. Thanks.

    Best Regards
    James




    149 2018-06-09 23:13:33 13199116 10010093 cevonymob_web14 - union attack castle Templar Warriors (123) 0 332464
    1055 2018-06-10 11:53:24 13199116 33 - Production-33 cevonymob_web10 - attack boss Templar Warriors (123) 350933 350932
    573 2018-06-11 06:51:26 13199116 33 - Production-33 cevonymob_web25 - attack boss Templar Warriors (123) 350931 350930
    1060 2018-06-10 01:27:10 13199116 33 - Production-33 cevonymob_web17 - upgradeReap Europa Archers (124) 471 625
    567 2018-06-12 10:15:25 13199116 33 - Production-33 cevonymob_web13 - attack boss Europa Archers (124) 622 621
    James,

    The following screenshoots are current which show my troops in Hospital and rewards at the completion of BOC.
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    I could never auto heal after the BOC event.

    V/r,

    N3M3SIS
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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    Last edited by N3M3SIS45; 06-19-2018 at 06:49 AM.

  7. #7
    Quote Originally Posted by N3M3SIS45 View Post
    James,

    The following screenshoots are current which show my troops in Hospital and rewards at the completion of BOC.
    Click image for larger version. 

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    I could never auto heal after the BOC event.

    V/r,

    N3M3SIS
    Dear Liege
    Our admin just sent the needed resources and healing speedups for you. If you need further help or compensation. We will try let our admin know. But it would not meet your expectation. Thanks.

    Best Regards
    James

  8. #8
    All my troops are still wounded after the BOC... You are not the only one this is happening to. Customer service is no help. They asked me for a screen shot of the problem 3 days ago and I haven't heard anything else from them. I have missed an entire server war because they won't fix their issue.. My ID is 15523502.. You can check. All my troops are there, but they are all wounded... Can you please heal my troops.. That's all I'm asking for.. It is stated in YOUR rules #7 of the BOC that all wounded troops will be healed... Well it didn't happen..

  9. #9
    Quote Originally Posted by Wolfram08 View Post
    All my troops are still wounded after the BOC... You are not the only one this is happening to. Customer service is no help. They asked me for a screen shot of the problem 3 days ago and I haven't heard anything else from them. I have missed an entire server war because they won't fix their issue.. My ID is 15523502.. You can check. All my troops are there, but they are all wounded... Can you please heal my troops.. That's all I'm asking for.. It is stated in YOUR rules #7 of the BOC that all wounded troops will be healed... Well it didn't happen..
    Sorry to hear you're having the same issues. I've recently recieved compensation to auto heal but unsatisfied for the days that are lost without troops to actively participate with the events. Keep at it and hope Evony gets in gear to fix this issue.

  10. #10
    Thank you for addressing this issue. Now that Ive been compensated to heal, what about the lost time Ive endured during all the days lost without troops? There has to be some kind of compensation for an issue that lasted longer than a week?

  11. #11
    Dear Liege
    We are so sorry that we cannot compensate them here because they are not categorized as item lost. Thanks.

    Best Regards
    James

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