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Thread: Account Lost

  1. #1

    Account Lost

    I lost access to my account. Been waiting for customer support and still havent got a reply in 48 hours. My truce is down and I asked if they can put a truce on my account while they are working on log issue but no response. My ID is 15434152 on the account lost and the account Iím currently on is 24100684. Iíve sent them the screenshots of my receipts proving that account belonged to me. Please help. I also sent you a message providing link to all screenshots needed
    Last edited by Luminaughty713; 01-07-2019 at 04:24 AM.

  2. #2
    I know the pain Iíve been waiting 2 weeks they just havenít been doing a good job whatsoever. Not to mention this forum is terrible to operate.

  3. #3
    Quote Originally Posted by Luminaughty713 View Post
    I lost access to my account. Been waiting for customer support and still havent got a reply in 48 hours. My truce is down and I asked if they can put a truce on my account while they are working on log issue but no response. My ID is 15434152 on the account lost and the account Iím currently on is 24100684. Iíve sent them the screenshots of my receipts proving that account belonged to me. Please help. I also sent you a message providing link to all screenshots needed
    Dear Liege
    Sorry for the inconvenience. For security purpose, if you ever made any purchase, please link or attach the screenshots of your purchase history by PM as a proof of account ownership. And then please post a comment and let us know. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    James

  4. #4
    https://www.dropbox.com/sh/h6owsxzpj...fHzz6F9la?dl=0

    This is the screenshots I have gotten. The account is not linked to anything. As you can see I have tried everything.

  5. #5
    Quote Originally Posted by Luminaughty713 View Post
    https://www.dropbox.com/sh/h6owsxzpj...fHzz6F9la?dl=0

    This is the screenshots I have gotten. The account is not linked to anything. As you can see I have tried everything.
    Dear Liege
    Hi, we need to see the Google Receipt email which shows the date of purchase, Receipt number and order details. But this is not the Google Receipt email. You should receive a google receipt email each time you have made a purchase on Google Play. Thanks.

    Best Regards
    James

  6. #6
    https://www.dropbox.com/sh/h6owsxzpj...fHzz6F9la?dl=0

    Here is everything James. I want access to my account as soon as possible please. If itís going to take time can a truce agreement be applied to my account till I get access to it?

  7. #7
    Quote Originally Posted by Luminaughty713 View Post
    Dear Liege
    Our admin told me that he received several requests for retrieving this account. So, more prooves are needed or he will not do anything on this account. Sorry about that.

    Best Regards
    James

  8. #8
    What else does the admin need? Iíll gladly provide whatever else is needed

  9. #9
    Most of the request are my server trying to get me back on my account.

  10. #10
    Iíve also tried to retrieve my account through several different ways so that might be it as well

  11. #11
    Check in game ticket on ID 24100684 you will see I provided several purchases receipt or check your private messages from me on here you will see them as well

  12. #12
    Quote Originally Posted by Luminaughty713 View Post
    Check in game ticket on ID 24100684 you will see I provided several purchases receipt or check your private messages from me on here you will see them as well
    Dear Liege
    We are so sorry that this is our supervisor's decision. If you have anything about the account and you are the only one who knows it. You can send PM to me and then we will have our supervisor confirm it again. Thanks.

    Best Regards
    James

  13. #13
    Quote Originally Posted by Luminaughty713 View Post
    Check in game ticket on ID 24100684 you will see I provided several purchases receipt or check your private messages from me on here you will see them as well
    Dear Liege
    And while you came here and told us that you lost the account on 4th. And I just checked the log and the last activity was on 7th. And as I told you before that a couple of players claimed the ownership of this account. So we cannot process the link operation for you. Thanks.

    Best Regards
    James

  14. #14
    Iíve been civilized and nice about the whole matter..I provided over 10 purchase receipts, screenshots of what is in the inventory, provided screenshots from in game support which started January 3rd, 2019 around 3:30am, provided screenshots of the conversation with uCool games from my email, and I provided everything needed to show ownership of the account like the original email it was linked to. How is that not enough?ive shown more proof than anybody that the account is mine. Iím just quitting and going to my bank and google for a refund for the past two years then since I canít get access back to my account that I provided everything to recover. Then I shall be reporting yíall to the BBB and yíall will be hearing from my attorney. Itís not like uCool games has enough already with legal issues

  15. #15
    Quote Originally Posted by Luminaughty713 View Post
    I’ve been civilized and nice about the whole matter..I provided over 10 purchase receipts, screenshots of what is in the inventory, provided screenshots from in game support which started January 3rd, 2019 around 3:30am, provided screenshots of the conversation with uCool games from my email, and I provided everything needed to show ownership of the account like the original email it was linked to. How is that not enough?ive shown more proof than anybody that the account is mine. I’m just quitting and going to my bank and google for a refund for the past two years then since I can’t get access back to my account that I provided everything to recover. Then I shall be reporting y’all to the BBB and y’all will be hearing from my attorney. It’s not like uCool games has enough already with legal issues
    Dear Liege
    Really sorry for the inconvenience. It's our admin's decision and I don't have access to make the operation for you. I will ask the admin to check again with the latest screenshots you provided. Thanks.

    Best Regards
    James

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