I send information to recover accounts:
Old account ID: 28972734
Server 177
New account ID: 35168822
Server 177

Yesterday, I sent an email requesting support to recover an account lost due to a wrong link operation. And I received an instruction email from Louella, I followed the instructions and sent it back in the Louella reply email, but I have not received the reply email to know if the information I provided is enough to recover my account. . and when will I get my account back? So, today I sent back a new email, I thought maybe I sent a reply to Louella email is not right. and the delayed support, there was no specific time causing me depression.
Sincere thanks!