Lost account

[MK3]

I've lost the access to my account.
The account is :
User name : Willy Purge
ID monarch : 29775605
Server : 183

Thanks,
Regards.

[James0222]

Dear, i have made a check and found your account is linking to a Google account g05317984435504991467 Google Info. You could try to switch the account in-game first. Try setting, account setting, switch account, and chose google.

[ApexPredator]

Devs can u check you mail zbsupport@topgamesinc.zendesk.com we have been emailing since September can u please fix the events and monsters and fix the packs again we have heard nothing from anyone we have been left to rot and it's unfair we deserve compensation

[MK3]

I try but doesn't work. I don't know why it doesn't work.
The only thing that I do is that I've changed my phone, maybe this is the reason of the problem.
Is it possible to restore the account?
I've see the other question on the forum and I've created a new account.
The id is:
56609539
I've linked this account to Google play.
I hope you can help me, thanks.

[James0222]

Dear, if you changed your Google Play account too? If you could not login your old Google account, I will try to submit this situation to our tech team. Thank you.

[MK3]

I don't remember what is the google play account linked, in my old phone there were multiple Google accounts. I think I can't login with my old account, I try so much time to access.
My account still be restorable?
Sorry for the inconvenience.

[James0222]

Dear, sorry for the late reply. Your account 29775605 is linking to google account g05317984435504991467 Google Info. You could try to find Google Side and log in to this google play account.
If you are sure you could not log in to this google account anymore. Please provide the lastest purchase receipt of account 29775605. We need to confirm this account belongs to you before we help you to relink. Hope that you could understand.

[MK3]

I've waiting for a long time, sorry for that.I think that my account isn't restorable. I will stop playing because Is a waste of time to restart now. Bye

[Ranman3636]

I ve lost my account i was on server 239 cpt ranman the game was all screwed up so i uninsgtalled it now it game me new account

[Chapa]

Hi. I lost my acc. I get access to my farm and then i tryed to get back to my main acc and now i cannot. I tried to uninstall my evony and then start again, but it´s impossible. My information is:

User: Gran Chapa
Server: Cirque du soleil
ID: 108695794330869

[James0222]

Dear, please provide the account ID that you lost and the new one in your device now. Thank you.

[Chapa]

Sorry, the detalis are:

Lost acc
Monarch Name: Gran Chapa
Server 248
ID: 389134517

New acc
Monarch Name: Minichapa
Server 248
ID: 59314192

Please help me. Curretnly i don't have any alliance. I left my alliance HHS yesterday. So they could attack me

[James0222]

Dear, sorry for the late reply. We found your account 38913517 is created in the US, but the new one belongs to CL. To prevent account selling or stealing, could you provide the latest purchase record for the old account? You could show the screenshot of the latest bill on Google. Thank you.

[Chapa]

Hi. I will attach some purchase from the acc WhatsApp Image 2020-10-16 at 4.03.12 AM.jpegWhatsApp Image 2020-10-16 at 4.03.17 AM.jpegWhatsApp Image 2020-10-16 at 4.03.22 AM.jpegWhatsApp Image 2020-10-16 at 4.03.28 AM.jpegWhatsApp Image 2020-10-16 at 4.04.02 AM.jpeg

[Npdip]

The app got deleted and when i reinstalled it my account was gone. It was not linked to google or facebook. Please help me recover it. Username DPizzle03 server 308.