I had to reinstall the app, on original device Samsung S7 Edge, and now it will not let me access my acct. My ID# is 36505919 on server 231, I linked to my Facebook and it will not allow me to access that way either. Says I do not exist. When I open app, there is no option to choose acct, immediately treats me as new user. Please rectify ASAP, before my Truce Agreement expires and this error damages my acct.

Thank you in advance for your assistance.