Account recovery issues

[demonsbayne]

A mere suggestion i do not play this game but my partner does and after forgetting to link her account can no longer access it.. Although she hasnt purchased anything there are alot of others who have with the same issue. Surely this should of been rectified i mean a server list like evony age1 would prevent this happening cutting unecessary work for yourselves so you can focus on bug fixes and game improvements. Give your customers the freedom to choose which server to log into and save endless account recovery threads something to mull over for future reference..


Any replies are welcomed Demonsbayne.

[James0222]

A mere suggestion i do not play this game but my partner does and after forgetting to link her account can no longer access it.. Although she hasnt purchased anything there are alot of others who have with the same issue. Surely this should of been rectified i mean a server list like evony age1 would prevent this happening cutting unecessary work for yourselves so you can focus on bug fixes and game improvements. Give your customers the freedom to choose which server to log into and save endless account recovery threads something to mull over for future reference..


Any replies are welcomed Demonsbayne.

Dear Liege
Thank you for your feedback. We are sorry that your partner lost her account. If she remember her in-game name and server, we can help her retrieve the account. Please give us the account id you see on the device as well as the in-game name of the account you lost. And then we can replace the current account on your device with the old one. Thanks.

Best Regards
James

[Nina Myers]

To recover old account on new device do you have load Evony at App Store which starts a new account and then supply customer tech support with information:
Account Id, server number and account in game name with account keep lvl?
Will tech support change new game with old game?

[Matthiaswithoutat]

I lost my account...
But I have my account ID, server number and name.
My account number is 25775981. The account name is Zeus🌩️ and the server is 146.
Till I get my account back I made another account. The new account ID is 35675092.
If you can get me my account back that would be amazing!
If I need to give any other information to help retrieve my account I will be sure to give it.

[James0222]

Dear, your account 25775981 is linked to both Facebook and Google accounts. Please kindly try to switch the account first.

[roc728]

I also lost my account.
My account ID 73851425
Account name: Ghost
Server : 456
Can you please help me retrieve my account?
I made a new account with ID 95223746
Server 456
Account name: Monarch95223746

[Shadowhawk66]

I have also lost access to my account due to my sons actions. User ID 108666265 on server 607 username ShadowHawk66. Is there anyway to recover it, I have spent a good amount of money making the account and would love to continue playing it.

[Luis Aldarondo]

I lost my account as well.
How do I get it back.
After last week's update to my game was constantly locking up. Today I lost everything. I have spent a lot of money. How can I get it back along with all my progress. I was the Leader of my alliance.

Please help.

[Aqsa]

My username in game is aqsazia8745 my game is showing an error of you have been disconnected bcx someone logged into your account ... my account is ok n suddenly it stopped working i had deleted the app n reinstalled it but no use my account is not being hacked as well kindly check the issue n let know

[stefanogta]

Please, I had to format my phone today. I reinstalled the game and could not access the game. What should I do ?
my game name is: EstebanGTA i can't login in my google account

[YesWeCan]

Please help me to recover my game progress as well!
Account Info: YesWeCan lvl28 VIP15
Server: 302
It was not linked to any account before. I missclicked and deleted my progress when I tried to link it to my AppleID: jying@wpi.edu
Please help!

[James0222]

Dear, I will follow your issue in your own thread. Thank you.

[Adamluy]

Hello, am Adam Luy from Uganda. I have been playing this game and i created another account for my brother to use but I didnt link it to my Facebook. The other account I have is link to my google playstore and it works well. This other account didn't link to my facebook and unfortunately my phone was flashed so I would like to recover my account with names of " Adam Luy jr" and the id is "89843684" in the server of 446. Thank you.

[Aviland]

Hello I also have this problem and would like some assistance in recovering this account. The device that the account was on is damaged so I would like to put it to a new android device. I do have the account I’d number and name that I can provide
Server: 461
Account Name: Aviland
Account ID: 74922407

The account that I have created on that server to be replaced is: Monarch 99044510

[stevenhsh]

To whom it may concern,
Please help me to link my old account to new account. My old phone died and couldn't open to access. I have my new account linked to Google play already.
Server: 342
name: Bradham
old ID : 49699555
new ID : 99517338